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Minway Printing Co.,Ltd
Add:  6th FL,3rd Bldg,Xifa Industrial Area A,Industrial Rd,Xixiang,Bao'an,Shenzhen,
Tel:  +86-755- 29169180  
Fax: +86-755- 29169149
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Home > FAQS

What is your phone number and operating hours?
You can call us at +86-755-29169180
Our operating hours are from 8am to 6pm Monday thru Saturday GMT

I designed my files, but I'm not sure if I did it right?
If you're not sure if what you did is printable, send us your files and we'll examine them FREE OF CHARGE.
We'll let you know if there is anything that will prevent us from printing your job.
If we find everything to be in order, we will put a proof online for you free of charge.
Even if there is something wrong, we will email you what the problem is to help you fix and revise your files.

What methods of payment do you accept?
We accept T/T (telegraphic transfer) ,western union,money orders.

What type of paper will my job be printed on?
We have various paper for your selection,we also can do the products as your specific requirements for  material.
If you are not familiar with the material,we can give you some valuable suggestions.                                     
That depends on what kind of products you need.

Will I always receive exactly the quantity I order?
we almost always send more then less and any over runs will be provided at no additional cost.
My image is 72 dpi. Is that OK?
NO. Most web graphics are 72 dpi which is not a problem. But when it comes to printing,  the images or files
that you submit must be 300 dpi, at final size, to ensure maximum sharpness and quality.
Failure to do so may result in pixelation and blurriness.

Does your turnaround time include shipping?
No. Our turnaround time is measured as the time needed for us to complete your job and have it ready for you to either  pickup,or send via FedEx.  
It is the amount of time it will take for your job to be completed and it starts when you give us your approval to print along with payment information.                                                                                         
Shipping times will be noticed separately.

Do I get some type of proof before my job is printed?
When you decide to cooperate with us,we will send the artwork back to you for confirmaton.
After we get your approval for the artwork,we will start print samples for you.
Finished samples will be sent to you by Express,we will start mass production when we get your confirmation for the samples.

Can you print jobs that are not one of the standard sizes that you offer online?
Yes we can. Simply click on the Quick quote  tab on the upper the screen and complete the online
request form or,if you prefer, call our offices at86(769)85553283 and our sales team can assist you.

Will my printed job look exactly like it does on my computer monitor?
(1) All monitors display colors using RGB colors&nbs(red,green,blue).
Meanwhile, all printing presses print full-color images using other colors; the CMYK colors (cyan, magenta, yellow and black.
The RGB color spectrum is larger than the CMYK color spectrum. As such, it is possible to create colors in RGB that you cannot make in CMYK                                                                                                     
These colors are said to be "outside the CMYK color gamut". So if you are working in an photo editing program such as Adobe  Photoshop,and are working
in RGB mode, you can create colors that look great on your monitor, but are nonetheless impossible to print.                  This is because before a file can be printed on an offset press it must be converted to CMYK.
If your image editing program has a "CMYK Preview" option,you should always work in that mode to allow you to gage the limitations of the CMYK color gamut.                                                                  
Otherwise, you should always work in CMYK mode

(2) Let's assume that the file you created in Photoshop is in CMYK mode. First, your monitor is still using RGB colors to display the CMYK colors.                                                                                                      
This is the first limitation. Secondly, your monitor's calibration affects what you see on your screen and as such, colors on the printed card may vary from what you see on your screen . If your monitor is not calibrated, and 90% of the time consumer monitors are not calibrated, your artwork will look different than it would on a calibrated monitor. Because our printing is run in accordance to SWOP standards, printed pieces usually represent truer colors.
Please note that your monitor's calibration affects what you see on your screen. Colors viewed on computer monitors may vary significantly from the appearance of the final printed piece.                                   
DO NOT TRUST the colors on your monitor unless you have a monitor that has been accurately calibrated to SWOP standards.      
Please keep in mind that Green Solutions Printing does not guarantee color matching.
What is a bleed?
A bleed is a term used in the printing industry that simply means that there is printing going right to the edge of the paper.                                                                                                                        
When that occurs,bleeds must be incorporated into your file.For example, if you are ordering a 10x8cm postcard and there is printing all the way up to the edge of all four sides,You must incorporate an 3mm bleed on all sides. In the above example, your file or page size must be 10.6x8.6cm.If you were to draw guides on your 10.6x8.6cm image that were 3mm from the edge all the way around,the area outside that box formed by your guides is the bleed area, and that area will be cut off.You must make sure that text and image you desire to appear on your card are comfortably within those guides. Another 1/8" within the guides is an acceptable safety zone.
We have taken out most of the guesswork for you by creating templates for all products sizes that incorporate bleeds.

Need help with other questions?
If we haven't answered your questions through our FAQs or elsewhere on the site, please contact us for further assistance.

How do I contact you?
You can reach us by Web, phone, email, fax or online chatting tool. Click here for our contact information.

Need help with other questions?
If  we haven’t answered your questions through our FAQs or elsewhere on the site,please contact us for further assistance.

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